Connection is everything.
In a demanding, high-stakes service area, Arrowhead's skilled agents, advanced technology and proven processes deliver a consistently superior customer care experience across all channels.
Whether your program requires inbound communication, outbound contact in B2B telemarketing and publisher services, or both, the Contact Center's capabilities can be customized and scaled to meet today's needs and tomorrow's. They include:
- U.S.-based live agents
- Full capability for online, real-time customer service
- Interactive Voice Response
- Computer telephony integration
- Inbound and outbound capabilities - including catalog order processing, reservations, customer inquiries and surveys
- Skills-based routing
- Fax-back capabilities
- "Screen pops," allowing agents to view basic program data prior to answering or making calls
- CRM integration with your system or ours, allowing agents real-time access to caller-specific data relative to specific promotions
A broad cross section of American business, including many Fortune 500 companies, count on the Arrowhead Contact Center for inbound and outbound assistance in areas ranging from information requests, product ordering and processing, to sweepstakes, games and contests, help desk requests and much more.